What Shipik collects, why, and what you can remove.
Last updated 2026-09-22 · Operated by EagLeoX LLC · support@shipik.app
Your name, email address and account ID, to identify your account, and the phone number you provide in a provider application. A pickup address, if you request package collection. Your city and country, and — if you are a service provider — the postal code your services depart from. Your device location, only while you are using the app and only if you allow it. Photos you choose to upload, for your profile picture and for packages. The messages you send to other members. Your shipments, requests and the reviews you exchange. The text, photos or logos you submit for a sponsored advertisement. Route searches, views and request activity, including the account ID of a signed-in member, to calculate Popular Routes.
To run the marketplace: to show you providers travelling near you, to let you and a provider agree a shipment, to let you message each other, and to build the trust signals — verification status and completed shipment counts — that help members decide who to ship with. We use route activity to calculate Popular Routes. If you submit a sponsored advertisement, we use its text and artwork to review and display that advertisement. We do not use private messages, pickup addresses or package photos to target advertising.
When you use Shipik sharing and referral features, we record events such as sharing or opening a route link, signing up through a referral, and related route activity. These records can include the shared-link and route identifiers, event time, device platform, and a randomly generated identifier stored on your app installation or browser. This identifier persists between sessions and is not your device advertising identifier. When available, we also associate events with your account ID. Guest events may therefore be connected to your account when you sign in or create an account. We use these records to understand how shared routes lead to activity within Shipik, not to track you across other companies’ apps or websites.
Location is requested only when you open the map, and only for use while the app is open. We never collect it in the background. If you decline, the app still works — you see every provider, but without distances.
Your display name, initials, profile picture, city and country, and your trust signals. If you publish a service, other members see the cities you travel between, your dates, your price and your capacity.
They never see your exact location. A provider’s departure point is rounded to roughly one kilometre before it is published, and the precise coordinates, street address and postal code are readable only by that provider. Your email address, phone number and identity documents are never shown to other members. A phone number is shared with the other party only once a shipment request has been accepted.
Shipik uses Supabase to store data and files, Mapbox to look up places and check the addresses you type, Google Maps for maps and address lookup on Android devices, Resend to send account emails such as the confirmation that your account was deleted, and Expo to build and deliver the app. These providers process data on our behalf and are not permitted to use it for their own purposes.
We do not sell your data, and we do not share it with advertisers.
Shipik does not track you. There is no advertising SDK, no analytics SDK and no third-party tracker in the app, and we do not link your activity to data from other companies’ apps or websites.
Your account data is kept while your account is open.
When you delete your account, your sign-in is removed from our authentication system and your personal data is deleted: your profile and profile picture, city and country, phone number, identity documents, package photos and any other file you uploaded, along with your messages, the reviews you wrote and received, any reports you filed, and your referral activity. If you signed in with Apple, we also ask Apple to revoke Shipik’s access to your Apple account.
Shipments you carried out with another member stay on their record — the reference, the cities, the dates and the delivery history. They are detached from you completely: your name, your identity and your exact location are removed from them, and nothing in the remaining record identifies you. We keep them because deleting your side would erase the other member’s shipment history, and one person’s right to erasure is not a right to delete another person’s records.
Deletion is never delayed and never left open. If you have a shipment in progress when you ask, we do not hold your request and we do not cancel the shipment: it stays open in the other member’s account with its stage history, we tell them your account has closed, and they can confirm receipt themselves once the parcel reaches them. Notes and messages you wrote about that shipment are removed with everything else.
You can edit your profile at any time from the Profile tab. You can delete your account from the same screen — the app tells you exactly what is removed before you confirm, and shows you the progress afterwards. You can turn location off in iOS Settings without losing access to the app. A shipment in progress does not delay your deletion, and we will not cancel it on your behalf — the other member keeps it, and is told your account has closed.
Shipik is not intended for anyone under 18, and we do not knowingly collect data from children.
For any question about your data, or to request a copy of it, email us at support@shipik.app. We aim to respond within 30 days.