Last updated 2026-09-06 · Operated by EagLeoX LLC
You can delete your Shipik account from inside the app. No request form is needed and nobody has to approve it.
You can close your account even with a shipment in progress. We do not hold your request and we do not cancel the shipment: it stays in the other member's account with its history, we tell them your account has closed, and they can confirm receipt themselves.
You can no longer sign in. The email address and password stop working the moment the account is closed.
Your account data is kept while your account is open.
When you delete your account, your sign-in is removed from our authentication system and your personal data is deleted: your profile and profile picture, city and country, phone number, identity documents, package photos and any other file you uploaded, along with your messages, the reviews you wrote and received, any reports you filed, and your referral activity. If you signed in with Apple, we also ask Apple to revoke Shipik’s access to your Apple account.
Shipments you carried out with another member stay on their record — the reference, the cities, the dates and the delivery history. They are detached from you completely: your name, your identity and your exact location are removed from them, and nothing in the remaining record identifies you. We keep them because deleting your side would erase the other member’s shipment history, and one person’s right to erasure is not a right to delete another person’s records.
Deletion is never delayed and never left open. If you have a shipment in progress when you ask, we do not hold your request and we do not cancel the shipment: it stays open in the other member’s account with its stage history, we tell them your account has closed, and they can confirm receipt themselves once the parcel reaches them. Notes and messages you wrote about that shipment are removed with everything else.